The sales team was topnotch. Nick provided several options by email and followed up with a kit of sample products. He helped me determine what was my best option for gifts for a recognition dinner. He even provided a sample art work mock up which I ended up incorporating into the design on the items we ordered. He helped me work within my budget. The items arrived within the expected time and in good condition. Turnaround time was a week, which I thought was excellent. Flashbay has a number of high quality promotional products. I appreciated the personal customer service. I felt like a valued customer and not just a number in a sea of other orders. My rep was available by phone or by email. When he wasn't available another rep answered my question on the same day. I also appreciate that the products come with a warranty. We purchased power banks. Important when the promotional items will be interfacing with people's electronic devices.